Returns and commercial warranty

Unused, boxed commercial units and spares can be returned within the window stated at checkout, provided they are in resaleable condition with all packaging, fittings and documentation intact. Items that have been installed, used or damaged in service are not eligible for a standard return. Please contact support before sending anything back so we can confirm the return and issue an authorisation reference.

Contact support with your order number and the items concerned. We confirm eligibility and send your return authorisation before anything is dispatched.

Repack units in their original boxes and check palletised goods on arrival for transit damage. Note any damage on the delivery paperwork and report it within the stated window.

Once the returned goods are received and inspected, we process a credit to your account or arrange an exchange, with VAT adjusted on the original invoice.