Help centre
Frequently Asked Questions
Straight answers on equipment power requirements, gas installation, VAT receipts, delivery and spare parts for your commercial kitchen.
Power and gas requirements
Check single-phase or three-phase supply and gas type before ordering. Each product page lists its electrical rating, connection requirements and whether gas certification is needed.
VAT receipts and trade orders
Every trade order includes a VAT invoice and an order summary you can use for bookkeeping. Request a copy from your account at any time after purchase.
Finding the right spare part
Search by model number, which is printed on the rating plate of your existing equipment. Matching parts and accessories are listed together on the product page.